POLICIES

CANCELLATIONS & TRAVEL CHANGES

For cancellations made more than two weeks prior to arrival, a full refund for the stay will be issued. Cancellations made within two weeks of arrival will result in a cancellation fee equal to 50% of the stay. Cancellations made within 72 hours of arrival will result in a full charge for the full stay. No-shows and early checkouts will not be refunded. Please call 647.633.3995 or email stayawhile@hotellilien.com with any cancellation requests.

CHECK-INS and check-outs

Check in begins at 3pm and check-out is at 11am. Outstanding bar tabs will automatically be billed to the card on file, but if you’d like to switch cards or simply review your bill, please refer to the self-checkout link sent to the email used to book. Reception closes at 9pm Sunday-Thursday and 10pm on Friday and Saturday. After-hours check-ins are available with 24 hour notice.

OCCUPANCY

Our queen and king rooms sleep up to two guests, double queens sleep four, and our deck queen + bunk and suite sleep up to four. While we don’t offer cots, a limited number of pack ‘n plays and monitors are available upon request.

pool

Our pool is open between 9am and sunset in late spring through September. Outside alcohol and glass bottles are not permitted around the pool, but you’re welcome to swing by the bar on your way out on Saturday afternoons between 1 and 5pm.

SMOKING & DAMAGE

There is strictly no smoking on Hotel Lilien premises, including the decks, pool area, or lawns. Smoking in the room will result in a non-refundable $500 cleaning fee billed to the card on file.

PETS

Besides service pets, four-legged guests are prohibited in the main building and pool area. Guests will be held responsible for any damage their pets may cause.